Service Delivery Policy

1. Nature of Service & Mode of Delivery

All Webilns products, including your virtual storefront, admin dashboard, POS billing system, and reporting tools, are delivered electronically over the internet. There is no physical shipment, courier dispatch, or freight involved at any stage. Electronic delivery is completely free of charge and is included in your subscription.

2. Service Activation Timeline

Provisioning of your account begins immediately after your payment is successfully processed. Your access credentials are provisioned and delivered to your registered email address within 24 hours of payment confirmation, in most cases, your dashboard and cloud storefront environment are activated instantly. Additional setup requirements (such as custom domain mapping or plan-specific configurations) are completed within 0 to 3 working days.

• Standard Subscriptions: Dashboard and storefront access is provisioned automatically upon successful payment, with credentials delivered within 24 hours.
• Custom Setups: Custom domain connections, data migrations, or assisted onboarding may take up to 3 working days depending on scope.
• POS Setup: POS billing access is enabled along with your subscription plan; hardware (printers, scanners, weighing scales) is owned and arranged by the merchant.

3. Delivery Confirmation

Your service is considered delivered when your account credentials and dashboard access are made available to you. Confirmation of delivery is provided through:

• A confirmation email sent to your registered email address with your account and subscription details.
• Access to your admin dashboard where you can manage your storefront, products, orders, and billing.
• Your live storefront URL (subdomain or connected custom domain) once published.

4. Delays & Non-Delivery

If your services are not provisioned within the timelines stated above due to a technical issue on our side, please contact our support desk. Our team will review the provisioning logs and resolve the issue on priority. If we are unable to deliver the purchased services, you may be eligible for a refund as described in our Refund & Cancellation Policy.

5. Buyer Orders on Merchant Storefronts

Webilns acts strictly as the underlying technology provider for independent merchant storefronts. Shipping, delivery, and fulfilment of physical products ordered from a merchant's store are governed by that merchant's own shipping policy. End-buyers must resolve any order delivery issues directly with the store merchant.