Refund & Cancellation Policy

1. Refunds for Non-Delivery of Services

We understand that unexpected technical issues can occur during platform setups. If we fail to provision your purchased subscription services (referred to as "SaaS Services" or "Goods" in this policy) in accordance with the agreed terms and within the specified time frame, you may be eligible for a refund.

• Eligibility: To qualify for a refund due to non-delivery, the request must be initiated within 14 working days from the date when the storefront dashboard was scheduled to be provisioned.
• Process: To initiate a request, please contact our support desk via email at support@webilns.com or phone at +91 95663 44495. You must provide purchase receipts, subscription details, and relevant documentation.
• Investigation: Our team will review the provisioning logs and backend deployment queues. If our investigation confirms non-delivery due to platform issues, we will approve a refund.
• Outcome: Approved refunds will be credited back to your original payment method. The refund will be processed within 14 business days from the approval date.

2. Returns & Review for Services Received

If your virtual storefront and dashboard space have been successfully delivered but you find that they do not meet the agreed functional specifications or service qualities advertised, we allow refund request submissions under these terms:

• Eligibility: The request must be submitted within 7 days from the date you receive account logins and platform access.
• Process: Contact our support team within the 7-day period. You must provide detailed information and instances where the platform fails to meet standard operational expectations.
• Outcome: If the claim is verified and approved after our evaluation, we will process a refund to your original payment source within 14 business days.

3. Electronic Delivery & Shipping Policy

At Webilns, we offer a service-based approach to shipping and delivery. Since we are a cloud-hosted software platform, delivery occurs electronically rather than via physical courier. The setup of your virtual storefront and dashboard tools begins immediately after successful payment has been processed. In case of system bottlenecks, we work to resolve them quickly, ensuring your dashboard and cloud storefront environment are fully activated within 0 to 3 working days. This electronic delivery is completely free.

4. Buyer Storefront Disputes & Transactions

Webilns acts strictly as the underlying technology provider for independent merchant storefronts. We are not responsible for, and do not process, refunds, returns, or product delivery disputes between end-consumers (buyers) and merchants. End-buyers must resolve any order or shipping issues directly with the store merchant.