Privacy Policy

1. Information We Collect

We may collect the following types of personal information to provide and improve our platform services:

• Information You Provide: This includes registration credentials (name, email address, physical address, business address, and mobile number) and store customization details (store name, subdomains, and configs) submitted upon signing up.
• Automatically Collected Information: When you access Webilns, we automatically collect certain technical details about your device and session, including your IP address, browser type, operating system, and system usage patterns.
• Cookies and Tracking: We utilize system cookies and tracking tags to keep you authenticated, store dashboard preference settings, and capture general visitor analytics on our website.

2. Customer Storefront Data Isolation

Webilns acts as a secure data processor for the end-consumer checkout records submitted on your storefront. Individual store buyer details (addresses, phone numbers, order histories) are isolated inside isolated database partitions. We do not access, sell, or utilize your storefront buyers' profiles for any secondary purpose.

3. Youth & Children's Privacy Protection

Webilns is dedicated to not intentionally gathering or requesting personal details from children. Our services, platform, and content are not intended for individuals under the age of 13. If we discover that we have inadvertently collected personal data from an individual under the age of 18 without verified parental consent, we will purge it from our systems immediately. If you suspect we possess information regarding a minor, please contact us immediately at support@webilns.com.

4. How We Use Your Information

We process your personal details for the following purposes:

• Service Delivery: Setting up database partitions, provisioning store subdomains, and facilitating POS/eCommerce dashboard tools.
• Communication: Sending transaction receipts, support inquiries updates, security alerts, and administrative news.
• Analytics: Analyzing visitor activity patterns, platform performance, and troubleshooting system issues to improve platform speed and usability.
• Legal Compliance: Adhering to applicable information security rules and regulatory frameworks, such as the Information Technology Rules, 2011.

5. Information Sharing and Disclosures

We do not sell your personal data. We share information only under these specific situations:

• Service Providers: Sharing details with trusted vendors assisting in server hosting, database infrastructure, mail delivery, and analytics.
• Legal Requirements: Sharing details if required by subpoenas, court orders, or statutory legal obligations.
• Business Transfers: Transferring account databases as part of any corporate merger, acquisition, or sale of assets.

6. Data Security

Our server does not collect or cache credit card digits, UPI passwords, or card pins. When payment forms open, transactions are handled directly via secure PCI-compliant APIs from Razorpay, Cashfree, or PayU. We employ standard database encryption keys and secure isolated tenant partitions. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may request access to, correction, restriction, or deletion of your personal details stored on Webilns. You may also object to the processing of your data. To exercise any of these rights, please contact us at support@webilns.com.

8. Policy Amendments

We may revise this Privacy Policy from time to time. Any substantial changes will be posted on this page with the updated date, and we will notify active merchants of policy modifications via email.