Cancellation Policy

1. How to Cancel Your Subscription

You may request cancellation of your Webilns subscription at any time through any of the following channels:

• Email: Write to us at support@webilns.com from your registered email address with your store name and subscription details.
• Phone / WhatsApp: Contact our support desk at +91 95663 44495.
• Dashboard: Where available, raise a cancellation request from your admin dashboard billing section.

Cancellation requests are acknowledged within 2 working days. We may verify account ownership before processing the request to protect your store from unauthorized closure.

2. Effect of Cancellation on Billing

• End of Billing Period: Cancellation takes effect at the end of your current billing cycle. You retain full access to your storefront, dashboard, and POS tools until that date.
• No Further Charges: Once cancellation is confirmed, no renewal charges will be raised for subsequent billing cycles.
• Unused Period: Fees already paid for the current subscription period are non-refundable, except where a refund is applicable under our Refund & Cancellation Policy (for example, non-delivery of services).

3. What Happens to Your Storefront & Data

• Storefront: Your live storefront and admin dashboard are deactivated when the cancellation takes effect. Custom domains connected to the platform will stop resolving to your store.
• Data Export: Before your subscription ends, you may request an export of your product catalogue, customer, and order data by contacting support.
• Data Retention: After deactivation, your store data is retained for a limited grace period, after which it may be permanently deleted from our systems in accordance with our Privacy Policy. Reactivation within the grace period restores your store as-is.

4. Cancellation by Webilns

Webilns reserves the right to suspend or cancel a subscription if the account is found to be in violation of our Terms of Use or Banned & Prohibited Products Policy, including the sale of prohibited items, fraudulent activity, or misuse of the platform. Where reasonably possible, we will notify you and provide an opportunity to remedy the violation before termination.

5. Buyer Order Cancellations on Merchant Storefronts

Webilns acts strictly as the underlying technology provider for independent merchant storefronts. Cancellation of product orders placed by end-buyers on a merchant's store is governed by that merchant's own cancellation and refund terms. End-buyers must resolve any order cancellation requests directly with the store merchant.