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Merchant FAQs

Answers to the most common questions merchants ask before starting their online store with Webilns.

FAQ

Answers to your top questions

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Webilns is a comprehensive, cloud-based e-commerce platform that allows individuals and businesses to build, run, and scale an online store without any coding experience. It provides the infrastructure to design a website, manage inventory, process payments, and track orders.
Yes. You can connect your own custom domain such as www.mystore.com to your Webilns store and build your brand with a professional online presence.
Webilns supports popular payment gateways including Razorpay, Cashfree, PayU with secure vendor-level payment configuration.
No. Webilns is built for business owners and vendors. You can manage your complete store, products, customers, and branding without any programming knowledge.
Yes. You can customize your logo, banners, colors, homepage sections, footer, and social media links directly from your vendor dashboard.
Absolutely. Every vendor store operates in a secure tenant-isolated environment where products, customers, orders, and payment settings are fully separated from other stores.
Yes. Webilns provides secure cloud hosting, SSL encryption, fast storefront performance, and enterprise-grade security for all online stores.
No. While Webilns is a cloud-based e-commerce platform, we offer both online and offline services. We operate from our office in Dharmapuri, Tamil Nadu, with an in-house team of engineers and support agents. We provide offline support including hardware POS terminal setup, staff onboarding sessions, and direct business consultations.